We are looking for a Software Implementation Specialist to join our team in Belgrade, working on a long-term SaaS platform project in the maritime industry.

This role is ideal for someone who enjoys working at the intersection of technology, customer support, and software quality assurance.

As a bridge between users and the platform, you will ensure that customers have a seamless experience by handling onboarding, platform configuration, and operational support. A part of this position also involves quality assurance, ensuring that the platform functions smoothly and meets high-quality standards.

 

Key Responsibilities:

• Oversee the implementation and onboarding of new customers, ensuring proper system setup.
• Configure and optimize platform settings based on customer needs.
• Provide direct support to customers, answering inquiries and resolving issues.
• Conduct QA testing to ensure platform stability and functionality.
• Collaborate with the development team to translate customer needs into platform improvements.

 

Requirements:

• 3+ years of experience in software implementation, functional administration or customer support.
• Strong analytical and problem-solving skills.
• Familiarity with ERP and SaaS solutions.
• Ability to manage platform configurations and optimize user experience.
• Technical insight is a plus but not strictly required.
• Excellent English communication skills (daily use).
• Experience with QA testing is a plus.

 

What We Offer:

• Monthly net salary: €1,300 – €1,800 + yearly bonus
• Learning & Development opportunities (Pluralsight, Udemy, trainings & certifications)
• Private health insurance
• Remote work option
• Great team & work environment
• Office in the old part of Belgrade with a gym, in-office refreshments, standing desks & more
• Team initiatives – team buildings, charity activities & more

 

Please send your applications and CVs to hr@inssio.com.